Frequently Asked Questions
Feel free to contact me directly for any purchasing or image questions that you may have. I can be reached by filling out the information on the Contact section of this website or by calling 619-322-2401.
Regarding COVID-19: As of April 1st, production and delivery is still operational from my print partner, Bay Photo. They are following CDC safety guidelines and are running with minimal staff. Even tho your order could take a little longer than usual to arrive, I have not heard yet of any delays in production or shipping. Once it arrives, please practice smart handling just like you would with any other deliver these days. I hope that your new artwork brings beauty and joy to your home.
If you have any questions about printing and/or shipping, please call Bay Photo at (800) 435-6686.
Thank You!
Shipping & Returns
Bay Photo Lab ships worldwide with USPS, UPS, and FedEx.
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
Cart Total From |
To |
Standard Shipping* |
2-Day Shipping* |
Overnight Shipping* |
International Shipping Charge* |
$0.00 |
$49.99 |
$5.99 |
$7.99 |
$14.99 |
$11.86 |
$50.00 |
$74.99 |
$9.99 |
$11.99 |
$19.99 |
$21.24 |
$75.00 |
$99.99 |
$14.99 |
$14.99 |
$23.99 |
$24.99 |
$100.00 |
$149.99 |
$18.99 |
$21.99 |
$29.99 |
$33.74 |
$150.00 |
$199.99 |
$21.99 |
$27.99 |
$34.99 |
$37.49 |
$200.00 |
$999.00 |
$49.99 |
$74.99 |
$99.99 |
$62.49 |
$1,000.00 |
Plus |
$99.99 |
$149.99 |
$199.99 |
$124.99 |
* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
- Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
- Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
- Any Freighting Fees may be billed to the fulfillment artist separately after processing your order. Please contact support@bayphoto.com for freight fees before the order is placed.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
- If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at +1 800-435-6686 regarding your shipping preferences.
- APO shipping is charged full cost and sent via USPS.
- Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
- We are not responsible for duties and taxes required for international shipping.
- Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
Bay Photo Lab Return Policy
- If your prints arrive damaged, please keep all packaging and contact support@bayphoto.com with your order number for further instructions.
- Bay Photo will accept most returns when an art print has been damaged during shipping. Please email photos of the damaged package and print to connievilla21@gmail.com, so that I can make sure the problem is solved. We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
What if I don't like the print?
-
I understand that it's difficult to order online and if for any reason, it is just not what you expected, I will give you your money back. Please send the print back to me, if possible in the original packaging and I will refund you. If you don't want to be reimbursed, but would prefer to select a same size but different art print from my online collection, I will be happy to send it to you free of charge.